See the notice on TED website
1. Acheteur
1.1.
Acheteur
Nom officiel: Oslo Business Region AS
Forme juridique de l’acheteur: Organisation qui passe un marché subventionné par une autorité locale
Activité du pouvoir adjudicateur: Affaires économiques
2. Procédure
2.1.
Procédure
Titre: Welcome services with physical presence in the centre of Oslo.
Description: Background for the procurement Oslo Business Region AS (OBR) has a new assignment and a broader mandate from the owner of Oslo municipality. The company shall contribute to good and sustainable business development as well as profiling Oslo internationally with special emphasis on attracting international investors, talent and visitors. Visitors need relevant information about the destination, such as available transport, activities and overnight stays. Oslo needs to provide this information in order to facilitate visitors experiencing the destination as attractive, contribute to sustainable development in the visitor industry and economic growth. We need to physically offer this service so that national and international visitors can obtain easily accessible information. International tourism picked up globally in 2024 and the number of journeys across borders with an overnight stay or more was
1. 4 billion. According to estimates, 103.9 million overnight stays were registered and a total consumption of NOK 145.5 billion from Norwegian and foreign holiday and business travellers in Norway (Innovation Norway). Oslo had over 2 million overnight stays from foreign tourists in 2024, an increase from the previous year and in 2024 there were 220,000 people who used the tourist information office. Purpose and scope The objective of the procurement is to ensure professional, accessible and relevant welcome services for visitors to Oslo, through physical tourist information that contributes to: * A general and positive experience for visitors upon arrival and during their stay * Increased value creation for local business, tourism and cultural actors * Contribute to increased use of sustainable and local services and attractions * Strengthen the destination's reputation and hospitality. * Personal service builds trust and provides a better connection to Oslo
Identifiant de la procédure: 3ac61bf5-a1c9-4f31-9a28-8baf653ab1a9
Identifiant interne: 3510
Type de procédure: Négociée sans mise en concurrence préalable
2.1.1.
Objet
Nature principale du marché: Services
Nomenclature principale (cpv): 63513000 Services d'information touristique
Nomenclature complémentaire (cpv): 63510000 Services d'agences de voyages et services similaires, 63515000 Services de voyages, 63516000 Services de gestion de voyages
2.1.2.
Lieu d’exécution
Subdivision pays (NUTS): Oslo (NO081)
Pays: Norvège
2.1.4.
Informations générales
Base juridique:
Directive 2014/24/UE
5. Lot
5.1.
Lot: LOT-0001
Titre: Welcome services with physical presence in the centre of Oslo.
Description: Background for the procurement Oslo Business Region AS (OBR) has a new assignment and a broader mandate from the owner of Oslo municipality. The company shall contribute to good and sustainable business development as well as profiling Oslo internationally with special emphasis on attracting international investors, talent and visitors. Visitors need relevant information about the destination, such as available transport, activities and overnight stays. Oslo needs to provide this information in order to facilitate visitors experiencing the destination as attractive, contribute to sustainable development in the visitor industry and economic growth. We need to physically offer this service so that national and international visitors can obtain easily accessible information. International tourism picked up globally in 2024 and the number of journeys across borders with an overnight stay or more was
1. 4 billion. According to estimates, 103.9 million overnight stays were registered and a total consumption of NOK 145.5 billion from Norwegian and foreign holiday and business travellers in Norway (Innovation Norway). Oslo had over 2 million overnight stays from foreign tourists in 2024, an increase from the previous year and in 2024 there were 220,000 people who used the tourist information office. Purpose and scope The objective of the procurement is to ensure professional, accessible and relevant welcome services for visitors to Oslo, through physical tourist information that contributes to: * A general and positive experience for visitors upon arrival and during their stay * Increased value creation for local business, tourism and cultural actors * Contribute to increased use of sustainable and local services and attractions * Strengthen the destination's reputation and hospitality. * Personal service builds trust and provides a better connection to Oslo
Identifiant interne: 4582
5.1.1.
Objet
Nature principale du marché: Services
Nomenclature principale (cpv): 63513000 Services d'information touristique
Nomenclature complémentaire (cpv): 63510000 Services d'agences de voyages et services similaires, 63515000 Services de voyages, 63516000 Services de gestion de voyages
5.1.2.
Lieu d’exécution
Subdivision pays (NUTS): Oslo (NO081)
Pays: Norvège
5.1.6.
Informations générales
Projet de passation de marché non financé par des fonds de l’UE
Le marché relève de l’accord sur les marchés publics (AMP): oui
5.1.15.
Techniques
Accord-cadre:
Pas d’accord-cadre
Informations sur le système d’acquisition dynamique:
Pas de système d’acquisition dynamique
5.1.16.
Informations complémentaires, médiation et recours
Organisation chargée des procédures de recours: Oslo tingrett
Organisation qui fournit des informations complémentaires sur la procédure de passation de marché: Oslo Business Region AS
Organisation qui fournit des précisions concernant l’introduction des recours: Oslo Business Region AS
6. Résultats
Attribution directe:
Justification de l’attribution directe: Procédure suivant des règles internationales
Autre justification: Based on the completed needs and market analysis, the market is assessed for the delivery of physical tourist information in the period in question as monopolistic. The following minimum requirements make the competition impossible in accordance with the public procurement regulations § 13-4 letter b no. 2: * The delivery includes the operation and manpower of physical tourist information, including handling enquiries by telephone and email. Tenders shall include a fixed installation and be in operative operation from the start of the contract. * The welcome service shall have a visible and easily accessible physical location in the centre of Oslo, at or at central hubs where visitors stay, with good accessibility to public transport. * The service shall be open at least six days a week throughout the year, with adaptations to opening hours and staffing according to season. * Tenderers shall be able to offer guidance to international visitors. At a minimum there shall be available language competence in Norwegian and English as well as at least two of the most important languages each day, either German, Danish, Swedish, French or Spanish. Together, the hosts will master a minimum of ten languages, including Norwegian, Danish, Swedish, English, German, French, Spanish, Italian, Dutch and Mandarin. There are no reasonable alternatives to the chosen supplier. There is documentation that only one actor has the necessary competence, capacity and organisational anchoring to provide the service within the current time limits. The market survey consisted of a market dialogue where three participants are asked if there are other competitors in the market and if that is the case if they can deliver within the timeframe. All actors answered no to both questions. The need analysis documents which requirements are absolutely necessary for the procurement and confirms the time frame for the contracting authority ´s need. Furthermore, the contracting authority has analysed the market by mapping previous procurements and searches on the internet. The market survey and dialogue have been carried out in January 2026, very close in time to the publication date in order to ensure that the contracting authority has correct information about the market. The execution of another procedure will, after the contracting authority ´s assessment, not trigger the competition. The procurement will be carried out in accordance with the exclusion provisions in the public procurement regulations § 13-4 letter b no.
2. Due to competition and verifiability, the procurement has been announced to ensure that the market situation is in accordance with the contracting authority ´s assessment of the market.
6.1.
Résultat – Identifiants des lots: LOT-0001
6.1.2.
Informations sur les adjudicataires/attributaires
Adjudicataire/attributaire:
Nom officiel: Visitoslo AS
Offre:
Identifiant de l’offre: 37bcb21a-fd4c-4b6b-bf06-9e123e42dbfe
Identifiant du lot ou groupe de lots: LOT-0001
Informations relatives au marché:
Identifiant du contrat: ea1bf890-4237-474b-ba46-7605c3985368
8. Organisations
8.1.
ORG-0001
Nom officiel: Oslo Business Region AS
Numéro d’enregistrement: 912588114
Adresse postale: Tordenskiolds gate 2
Ville: Oslo
Code postal: 0160
Subdivision pays (NUTS): Oslo (NO081)
Pays: Norvège
Point de contact: Siw Iren Andersen
Téléphone: +47 99721004
Rôles de cette organisation:
Acheteur
Organisation qui fournit des informations complémentaires sur la procédure de passation de marché
Organisation qui fournit des précisions concernant l’introduction des recours
8.1.
ORG-0002
Nom officiel: Oslo tingrett
Numéro d’enregistrement: 926725939
Adresse postale: Postboks 2106 Vika
Ville: Oslo
Code postal: 0125
Subdivision pays (NUTS): Oslo (NO081)
Pays: Norvège
Téléphone: +47 22035200
Rôles de cette organisation:
Organisation chargée des procédures de recours
8.1.
ORG-0003
Nom officiel: Artifik AS
Numéro d’enregistrement: 925364967
Adresse postale: Stortingsgata 12
Ville: Oslo
Code postal: 0161
Subdivision pays (NUTS): Oslo (NO081)
Pays: Norvège
Rôles de cette organisation:
Prestataire de services de passation de marché
8.1.
ORG-0004
Nom officiel: Visitoslo AS
Numéro d’enregistrement: 963444516
Adresse postale: Jernbanetorget 1
Ville: Oslo
Code postal: 0154
Subdivision pays (NUTS): Oslo (NO081)
Pays: Norvège
Téléphone: +47 90773280
Rôles de cette organisation:
Soumissionnaire
adjudicataire/attributaire de ces lots: LOT-0001
Informations relatives à l’avis
Identifiant/version de l’avis: a40f0521-720e-4dde-b059-8435cbe880fc - 01
Type de formulaire: Notification préalable d’attribution directe
Type d’avis: Avis en cas de transparence ex ante volontaire
Sous-type d’avis: 25
Date d’envoi de l’avis: 03/02/2026 14:31:14 (UTC+00:00) Heure de l'Europe occidentale, GMT
Langues dans lesquelles l’avis en question est officiellement disponible: anglais
Numéro de publication de l’avis: 85762-2026
Numéro de publication au JO S: 25/2026
Date de publication: 05/02/2026
