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Date de publication : 02/10/2026
Date de péremption : 03/11/2026
Type de procédure : Procédure concurrentielle avec négociation
Type de document : Avis de marché ou de concession – régime ordinaire
Norvège
appel-offre

Norvège - Services de mise à disposition de personnel, y compris de personnel temporaire - Customer Advisors

2026/S 2026-680775  (Voir l'avis original TED)
 
 
V  E  R  S  I  O  N      F  R  A  N  C  A  I  S  E
191/2026
680775-2026 - Mise en concurrence
Norvège – Services de mise à disposition de personnel, y compris de personnel temporaire – Customer Advisors
OJ S 191/2026 02/10/2026
Avis de marché ou de concession – régime ordinaire
Services

   1.  Acheteur
1.1.
Acheteur
Nom officiel: Ruter AS
Adresse électronique: post@ruter.no
Forme juridique de l’acheteur: Entreprise publique, contrôlée par une autorité régionale
Activité de l’entité adjudicatrice: Services de chemin de fer urbain, de tramway, de trolleybus ou d’autobus

   2.  Procédure
2.1.
Procédure
Titre: Customer Advisors
Description: Ruter needs a service provider who can provide qualified customer advisers/informants for various information and guidance assignments. The assignments can i.a. concern deviations in traffic, route changes, events, market activities and other situations where Ruter needs staffing to ensure customer communication and practical assistance.
Identifiant de la procédure: 5feaed3b-4b4a-4867-85cd-23119d7bee8a
Identifiant interne: 9292
Type de procédure: Négociée avec publication préalable d’un appel à la concurrence / concurrentielle avec négociation
La procédure est accélérée: non
2.1.1.
Objet
Nature principale du marché: Services
Nomenclature principale (cpv): 79620000 Services de mise à disposition de personnel, y compris de personnel temporaire
Nomenclature complémentaire (cpv): 79342320 Services après-vente, 79952000 Services d'organisation d'événements
2.1.2.
Lieu d’exécution
Subdivision pays (NUTS): Oslo (NO081)
Pays: Norvège
2.1.2.
Lieu d’exécution
Subdivision pays (NUTS): Akershus (NO084)
Pays: Norvège
2.1.3.
Valeur
Valeur estimée hors TVA: 42 000 000,00 NOK
Valeur maximale de l’accord-cadre: 55 000 000,00 NOK
2.1.4.
Informations générales
Base juridique:
Directive 2014/25/UE
2.1.6.
Motifs d’exclusion
Sources des motifs d'exclusion: Avis
Situation analogue à la faillite prévue dans la législation nationale: Is the tenderer in a bankruptcy situation? Specify why, under the mentioned circumstances, one is able to carry out the contract, considering the current national provisions and measures for continuing the business activities' It is not necessary to provide this information if rejection of tenderers in such a situation is obligatory in accordance with the current national law with no exceptions, when the tenderer is still able to carry out the contract.
Faillite: Is the tenderer in a bankruptcy situation? Specify why, under the mentioned circumstances, one is able to carry out the contract, considering the current national provisions and measures for continuing the business activities' It is not necessary to provide this information if rejection of tenderers in such a situation is obligatory in accordance with the current national law with no exceptions, when the tenderer is still able to carry out the contract.
Corruption: Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies, by enforceable judgement been convicted of corruption by a verdict handed down not more than five years ago, or a rejection period determined directly in the judgement that still applies' Corruption as defined in Article 3 of the Convention on Combating Corruption, involving European Communities or European Union member states (EUT C 195 of 25.6.1997, s. 1), and in Article 2, point 1, in the Council ´s framework decision 2003/568/RIA of 22 July 2003 on combating corruption in the private sector (EUT L 192 of 31.7.2003, p. 54). This rejection reason also includes corruption as defined in national law for the contracting authority or supplier.
Concordat: Is the supplier in a situation where he has been forced debt arrangement? Specify why, under the mentioned circumstances, one is able to carry out the contract, considering the current national provisions and measures for continuing the business activities' It is not necessary to provide this information if rejection of tenderers in such a situation is obligatory in accordance with the current national law with no exceptions, when the tenderer is still able to carry out the contract.
Participation à une organisation criminelle: Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies, at the time a legally convicted verdict of participation in a criminal organisation by a verdict handed down no more than five years ago, or a rejection period set out directly in the judgement that still applies' Participation in a criminal organisation as defined in Article 2 of the Council ´s framework decision 2008/841/RIA of 24 October 2008 on control of organised crime (EUT L 300 of 11.11.2008, p. 42).
Accords avec d’autres opérateurs économiques en vue de fausser la concurrence: Has the tenderer entered into agreement(s) with other tenderers with the intention of turning the competition?
Manquement aux obligations dans le domaine du droit environnemental: Is the tenderer aware of breaches of environmental provisions as stated in national law, the relevant notice or procurement documents or Article 18 (2) of Directive 2014/24/EU.
Blanchiment de capitaux ou financement du terrorisme: Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies, in the event a legal verdict has been convicted of money laundering or financing terrorism by a verdict handed down no more than five years ago, or a rejection period set out directly in the judgement that still applies' Money laundering or financing terrorism As defined in Article 1 of the European Parliament and Council Directive 2005/60/EF of 26 October 2005 on preventive measures against the use of the financial system for money laundering and financing terrorism (EUT L 309 of 25.11.2005, p. 15).
Fraude: Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies, at the time a legally convicted of fraud has been convicted of fraud by a verdict handed down not more than five years ago, or a rejection period determined directly in the judgement that still applies' Fraud included in Article 1 of the Convention on protection of the Financial Interests of the European Communities (EFT C 316 of 27.11.1995, p. 48).
Travail des enfants et autres formes de traite des êtres humains: Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies, in the event a legal verdict has been convicted of child labour and other forms of human trafficking by a verdict handed down no more than five years ago, or a rejection period determined directly in the judgement that still applies' Child labour and other forms of human trafficking as defined in Article 2 of the European Parliament and council directive 2011/36/EU of
   5.  1 April 2011 on the prevention and control of human trafficking and the protection of its victims and for compensation of the Council ´s framework decision 2002/629/RIA (EUT L 101 of 15.4.2011, p. 1).
Insolvabilité: Is the tenderer in an insolvency situation? Specify why, under the mentioned circumstances, one is able to carry out the contract, considering the current national provisions and measures for continuing the business activities' It is not necessary to provide this information if rejection of tenderers in such a situation is obligatory in accordance with the current national law with no exceptions, when the tenderer is still able to carry out the contract.
Manquement aux obligations dans le domaine du droit du travail: Is the tenderer aware of breaches of provisions on working conditions as stated in national law, the relevant notice or procurement documents or Article 18 (2) of Directive 2014/24/EU.
Biens administrés par un liquidateur: Specify why, under the mentioned circumstances, one is able to carry out the contract, considering the current national provisions and measures for continuing the business activities' It is not necessary to provide this information if rejection of tenderers in such a situation is obligatory in accordance with the current national law with no exceptions, when the tenderer is still able to carry out the contract.
Fausses déclarations, dissimulation d'informations, incapacité de présenter les documents requis ou obtention d'informations confidentielles sur cette procédure: Has the tenderer: a) given grossly incorrect information with the notification of the information required to verify that there is no basis for rejection, or of the qualification requirements being fulfilled, b) failed to provide such information, c) made reservations immediately to present the supporting documents requested by the contracting authority, or d) improperly affected the contracting authority ´s decision process to acquire confidential information that could give this an unlawful advantage in connection with competition, or negligently has given misleading information that can have a significant influence on decisions on rejection, selection or award'
Conflit d’intérêt créé par sa participation à la procédure de passation de marché: Is the tenderer aware of a conflict of interest as stated in national law, the relevant notice or procurement documents'
Association directe ou indirecte à la préparation de cette procédure de passation de marché: Has the tenderer or an entity associated with the supplier advised the contracting authority or in another way been involved in the planning of the competition?
Faute professionnelle grave: Has the tenderer committed serious errors in professional practice? If relevant, see the definitions in national law, the relevant notice or procurement documents.
Résiliation, dommages et intérêts ou autres sanctions comparables: Has the tenderer committed significant breaches of contract in connection with the fulfilment of a previous public contract, a previous contract with a public contracting authority or a previous concession contract, where the breach has led to the cancellation of the contract, compensation or other similar sanctions'
Manquement aux obligations dans le domaine du droit social: Is the tenderer aware of breaches of provisions on social conditions as stated in national law, the relevant notice or procurement documents or Article 18 (2) of Directive 2014/24/EU.
Manquement à l’obligation relative au paiement de cotisations de sécurité sociale: Have tenderers failed to fulfil all their social security obligations in the country where they are established and in their member state, if this is a different country than what he is established in?
État de cessation d’activités: Specify why, under the mentioned circumstances, one is able to carry out the contract, considering the current national provisions and measures for continuing the business activities' It is not necessary to provide this information if rejection of tenderers in such a situation is obligatory in accordance with the current national law with no exceptions, when the tenderer is still able to carry out the contract.
Manquement à l’obligation relative au paiement d’impôts et taxes: Has the tenderer not fulfilled all of his tax and duty obligations in both the country where he is established and in the contracting authority's member state, if this is a different country than what he is established in?
Infractions terroristes ou infractions liées aux activités terroristes: Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body, or has the competence to represent or control or make decisions in such bodies, in the event a legal verdict has been convicted of acts of terrorism or criminal acts connected to terrorist activities by a verdict handed down no more than five years ago, or a rejection period set directly in the judgement that still applies' Acts of terrorism or criminal acts relating to terrorist activity as defined in Article 1 and 3 of the Council ´s framework decision 2002/475/RIA of 13 June 2002 on combating terrorism (EFT L 164, af 22.6.2002, p. 3). This rejection reason also includes incitement to, participation or attempts to commit such actions as included in Article 4 in the mentioned framework decision.
Délit affectant la moralité professionnelle dans le domaine de la passation des marchés de défense: Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body, or has the competence to represent or control or make decisions in such bodies, have been legally convicted of offences regarding professional behaviour in defence procurements'
Défaut de la fiabilité nécessaire pour éviter des atteintes à la sécurité du pays: Is the tenderer assessed to lack the reliability necessary to exclude the risk of national security?
Manquement à des obligations liées à des motifs d’exclusion purement nationaux: The contracting authority shall state that in Norway there are national rejection reasons. These shall be described in the procurement documents. Tenderers must respond to whether they are in one or more of the situations described in the national rejection reasons.

   5.  Lot
5.1.
Lot: LOT-0001
Titre: Customer Advisors
Description: Ruter needs a service provider who can provide qualified customer advisers/informants for various information and guidance assignments. The assignments can i.a. concern deviations in traffic, route changes, events, market activities and other situations where Ruter needs staffing to ensure customer communication and practical assistance.
Identifiant interne: 12148
5.1.1.
Objet
Nature principale du marché: Services
Nomenclature principale (cpv): 79620000 Services de mise à disposition de personnel, y compris de personnel temporaire
Nomenclature complémentaire (cpv): 79342320 Services après-vente, 79952000 Services d'organisation d'événements
5.1.2.
Lieu d’exécution
Subdivision pays (NUTS): Oslo (NO081)
Pays: Norvège
5.1.2.
Lieu d’exécution
Subdivision pays (NUTS): Akershus (NO084)
Pays: Norvège
5.1.3.
Durée estimée
Durée: 72 Mois
5.1.4.
Reconduction
Nombre maximum de reconductions: 4
Autres informations sur le renouvellement: 1 + 1 + 1 + 1 years. The framework agreement period is two (2) years. After that the contracting authority has a unilateral right to extend the contract completely or partly for up to 1 year + 1 year + 1 year + 1 year.
5.1.6.
Informations générales
Participation réservée:
La participation n’est pas réservée.
Projet de passation de marché non financé par des fonds de l’UE
Le marché relève de l’accord sur les marchés publics (AMP): oui
5.1.9.
Critères de sélection
Sources des critères de sélection: Avis
Critère: Autres exigences économiques ou financières
Description du critère de sélection: Tenderers shall have sufficient economic and financial capacity to fulfil the Contract. Documentation requirements: The contracting authority will carry out a credit rating of the company for Norwegian tenderers to see that the requirement is met. Foreign tenderers must document the requirement by enclosing a credit rating based on the last known accounting figures.

Critère: Inscription à un registre professionnel pertinent
Description du critère de sélection: The tenderer shall be a legally established company. Documentation requirements: Norwegian tenderers: Company Registration Certificate, not older than 6 months calculated from the application deadline. Foreign tenderers: Proof that the tenderer is registered in a company register, professional register or a commerce register in the country where the tenderer is established.

Critère: Références sur des livraisons spécifiées
Description du critère de sélection: Tenderers shall have good experience with the execution of relevant deliveries. 'relevant deliveries' means assignments that, in content, scope and complexity, are relevant for the services and goods that shall be delivered under the framework agreement. Documentation requirements: Tenderers shall state 3 reference projects from relevant assignments carried out in the last 3 years. Document 01 "Reference Form" shall be filled in and submitted as part of the qualification application. All fields shall be answered. The contracting authority reserves the right to contact the stated references. The description of each reference assignment shall be on a maximum of one A4 page. Descriptions that exceed the page limitation will not be considered when assessing.

Critère: Mesures de gestion environnementale
Description du critère de sélection: Tenderers shall have a good and well-functioning environmental management system. Documentation requirements: Describe the company's environmental policy and procedures that document that the company works purposefully to reduce the impact of the environment. Maximum 2 A4 pages. If the environmental work is part of a certified environmental management system (e.g. Eco-lighthouse programme, ISO 14001, EMAS or equivalent third party verified system), it is sufficient to enclose a valid certificate with reference to where the relevant routines are described.
5.1.10.
Critères d’attribution
Critère:
Type: Prix
Description: Price
Catégorie du critère d’attribution poids: Pondération (pourcentage, valeur exacte)
Nombre critère d’attribution: 40
Critère:
Type: Qualité
Description: Solution proposal
Catégorie du critère d’attribution poids: Pondération (pourcentage, valeur exacte)
Nombre critère d’attribution: 60
Critère:
Type: Qualité
Description: The procurement is for personnel based customer guidance services. These services have, in their nature, an immaterial climate footprint and an immaterial environmental impact. The main service is the customer supervisors ´ work efforts. Climate and environmental considerations are therefore not weighted as the award criteria, cf. the Utilities Regulations § 7-9.
Catégorie du critère d’attribution poids: Pondération (pourcentage, valeur exacte)
Nombre critère d’attribution: 0
5.1.11.
Documents de marché
L’accès à certains documents de marché est restreint
Des informations sur les documents restreints sont disponibles à l’adresse suivante: https://app.artifik.no/procurements/9292
Canal de communication ad hoc:
Nom: e-Tendering
5.1.12.
Conditions du marché public
Conditions de soumission:
Soumission par voie électronique: Requise
Langues dans lesquelles les offres ou demandes de participation/candidatures peuvent être présentées: norvégien
Catalogue électronique: Non autorisée
Date limite de réception des demandes de participation/candidatures: 03/11/2026 11:00:00 (UTC+00:00) Heure de l'Europe occidentale, GMT
Conditions du marché:
Le contrat doit être exécuté dans le cadre de programmes d’emplois protégés: Non
Conditions relatives à l’exécution du contrat: N/A
Facturation électronique: Requise
La commande en ligne sera utilisée: oui
Le paiement électronique sera utilisé: oui
Arrangement financier: N/A
5.1.15.
Techniques
Accord-cadre:
Accord-cadre, sans remise en concurrence
Nombre maximal de candidats: 1
Informations sur le système d’acquisition dynamique:
Pas de système d’acquisition dynamique
5.1.16.
Informations complémentaires, médiation et recours
Organisation chargée des procédures de recours: Oslo tingrett
Organisation qui fournit des informations complémentaires sur la procédure de passation de marché: Ruter AS
Organisation qui fournit des précisions concernant l’introduction des recours: Ruter AS
Organisation qui reçoit les demandes de participation/candidatures: Artifik AS

   8.  Organisations
8.1.
ORG-0001
Nom officiel: Ruter AS
Numéro d’enregistrement: 991609407
Adresse postale: Dronningens gate 40
Ville: Oslo
Code postal: 0154
Subdivision pays (NUTS): Oslo (NO081)
Pays: Norvège
Point de contact: Jon Askar Kristensen
Adresse électronique: post@ruter.no
Téléphone: +47 40006700
Adresse internet: https://ruter.no
Profil de l’acheteur: https://ruter.no
Rôles de cette organisation:
Acheteur
Organisation qui fournit des informations complémentaires sur la procédure de passation de marché
Organisation qui fournit des précisions concernant l’introduction des recours
8.1.
ORG-0002
Nom officiel: Oslo tingrett
Numéro d’enregistrement: 926725939
Adresse postale: Postboks 2106 Vika
Ville: Oslo
Code postal: 0125
Subdivision pays (NUTS): Oslo (NO081)
Pays: Norvège
Adresse électronique: oslo.tingrett@domstol.no
Téléphone: +47 22035200
Rôles de cette organisation:
Organisation chargée des procédures de recours
8.1.
ORG-0003
Nom officiel: Artifik AS
Numéro d’enregistrement: 925364967
Adresse postale: Stortingsgata 12
Ville: Oslo
Code postal: 0161
Subdivision pays (NUTS): Oslo (NO081)
Pays: Norvège
Adresse électronique: support@artifik.no
Adresse internet: https://artifik.no
Rôles de cette organisation:
Prestataire de services de passation de marché
Organisation qui reçoit les demandes de participation/candidatures
Informations relatives à l’avis
Identifiant/version de l’avis: f18277b9-ac50-4c71-92aa-a257de60945a - 01
Type de formulaire: Mise en concurrence
Type d’avis: Avis de marché ou de concession – régime ordinaire
Sous-type d’avis: 17
Date d’envoi de l’avis: 30/09/2026 13:04:44 (UTC+00:00) Heure de l'Europe occidentale, GMT
Langues dans lesquelles l’avis en question est officiellement disponible: anglais
Numéro de publication de l’avis: 680775-2026
Numéro de publication au JO S: 191/2026
Date de publication: 02/10/2026

 
 
C L A S S E    C P V
79342320 - Services après-vente 
79620000 - Services de mise à disposition de personnel, y compris de personnel temporaire 
79952000 - Services d'organisation d'événements